SHIPPING & RETURNS POLICY
OUR MADE-TO-ORDER PHILOSOPHY
At MINA STUDIO, we believe in a more considered approach to fashion.
Our business is built around a made-to-order philosophy, prioritising intentional production over unnecessary inventory and mass manufacturing.
Rather than producing large quantities of garments in advance, many of our pieces are created specifically in response to customer orders. This allows us to reduce excess stock, minimise overproduction and ensure that each piece is produced with purpose.
We work closely with our trusted manufacturing partners, and many orders are dispatched directly from our production facilities overseas. Selected pieces may also be available from our UK stock, depending on availability.
This approach allows us to focus on what truly matters: quality, craftsmanship and thoughtful production.
As a result, delivery times may vary depending on production requirements, stock availability and the country of dispatch.
Less excess. More intention. The MINA STUDIO philosophy.
SHIPPING & DELIVERY
We aim to make your shopping experience as seamless as possible, from the moment you place your order until your MINA piece arrives.
We offer complimentary standard shipping on all orders.
Please find our estimated delivery times and important shipping information below.
EUROPEAN UNION (EU)
Estimated Delivery: 7–10 Business Days
Orders may be dispatched directly from our international manufacturing partners.
Customs duties, import taxes and clearance fees are not included, unless expressly stated otherwise at checkout.
Any applicable import charges are the responsibility of the customer and are generally collected by the courier or relevant customs authority.
We recommend that customers familiarise themselves with their country's import regulations before placing an order.
UNITED KINGDOM (UK)
Estimated Delivery: 7–10 Business Days
Depending on stock availability, UK orders may be dispatched from our UK inventory or directly from our manufacturing partners overseas.
Orders fulfilled from our UK stock do not require the customer to complete import customs clearance.
For orders shipped internationally, additional customs duties, import taxes or clearance fees may apply, depending on the shipment and applicable regulations.
Where these charges are lawfully payable by the recipient and have not already been collected or covered by MINA STUDIO, they are the customer's responsibility.
UNITED STATES (USA)
Estimated Delivery: 10–15 Business Days
US orders may be dispatched directly from our international manufacturing partners.
Customs duties, import taxes and clearance fees are not included, unless expressly stated otherwise at checkout.
Any applicable import charges are the responsibility of the customer and may be collected by the courier or US customs authorities before delivery.
ADDITIONAL SHIPPING INFORMATION
Delivery times are estimates and may vary depending on production, stock availability, customs clearance, local courier operations or circumstances beyond our reasonable control.
- Business days exclude weekends and public holidays.
- Orders may be shipped internationally from our manufacturing partners.
- Customs duties and import taxes vary according to the destination, order value and applicable regulations.
- Customers are responsible for providing complete and accurate delivery information.
- Shipping delays caused by customs authorities or third-party couriers may occasionally occur.
We will make reasonable efforts to assist with any shipping-related concerns.
START A RETURN
We hope you love your MINA piece. However, we understand that sometimes an item may not be quite right.
For any additional assistance, please contact our Customer Care team at info@itsminastudio.com.
UK & INTERNATIONAL RETURNS
If you wish to return an item because you have changed your mind, you may request a return within 14 days of receiving your order, subject to applicable consumer rights and exemptions.
Once you have notified us of your decision to cancel, you have a further 14 days to send the item back.
MINA STUDIO provides complimentary standard outbound shipping on all orders. However, the cost of returning an unwanted item is the responsibility of the customer, where permitted by applicable law.
To simplify the process, we offer a managed return service through DHL Express.
Our prepaid return label charges are:
UK RETURNS — £10
INTERNATIONAL RETURNS — £40
When using our prepaid DHL Express return service, you will not need to pay the courier separately.
The applicable return shipping cost will be deducted from your refund.
Return charges apply per returned order.
These charges do not apply where MINA STUDIO is legally responsible for the return costs, including where an item is confirmed to be faulty, damaged on arrival or incorrectly supplied.
If you prefer not to use our managed DHL Express service, please contact Customer Care before arranging your return so we can provide the appropriate return address and instructions. This does not affect your statutory cancellation rights.
For international orders, customs duties, import taxes or clearance fees paid directly to customs authorities or delivery providers are separate from the product price and may not be recoverable through MINA STUDIO.
RETURN CONDITIONS
All returned items should be in their original condition, with original MINA STUDIO tags and labels attached wherever possible.
Customers are welcome to try on garments as they reasonably would in a physical store.
We kindly ask that items are handled carefully and returned without avoidable damage, including marks caused by make-up, perfume, deodorant or other products.
Where an item has been handled beyond what is reasonably necessary to establish its nature, characteristics and fit, MINA STUDIO reserves the right to make an appropriate deduction for any resulting loss in value, where permitted by law.
Please follow our return instructions to ensure your parcel reaches the correct return facility.
These conditions do not restrict your statutory rights.
REFUNDS
Once your return has been received and assessed, your refund will be issued to your original payment method.
Where our prepaid DHL Express return service has been used, the applicable return shipping charge will be deducted from your refund, provided this deduction is permitted by law.
- UK returns: £10
- International returns: £40
As complimentary standard outbound shipping is provided on all orders, there is no original standard shipping charge to refund.
Refunds will be processed within the applicable legal timeframe. Where required by law, refunds will be issued within 14 days of receiving the returned goods or acceptable evidence that they have been sent back.
Please allow additional time for your payment provider to credit the funds to your account.
Your statutory rights remain unaffected.
ORDER CANCELLATIONS
If you need to amend or cancel your order, please contact our Customer Care team at info@itsminastudio.com as soon as possible, ideally within 1 hour of placing your order.
As many of our pieces are made to order, production and processing may begin shortly after an order is placed.
We will make reasonable efforts to accommodate cancellation requests before dispatch.
However, once an order has entered processing or production, immediate cancellation may not always be possible.
This does not affect any statutory cancellation rights that apply to your purchase, including the applicable cooling-off period for eligible online orders.
EXCHANGES
We currently do not offer direct exchanges.
If you would prefer another size, colour or style, please return your original item in accordance with our Returns Policy and place a new order.
Our Customer Care team will be happy to assist with sizing enquiries before you purchase.
FAULTY, DAMAGED OR INCORRECT ITEMS
Every MINA piece is intended to meet our quality standards.
If your order arrives faulty, damaged or incorrect, please contact us as soon as possible, ideally within 48 hours of delivery.
Email info@itsminastudio.com with your order number, a description of the issue and photographs where available.
Reporting delivery-related damage promptly helps us investigate the matter with our shipping partners.
The suggested 48-hour reporting period does not limit your statutory consumer rights.
Where an item is faulty, damaged on arrival or incorrectly supplied, MINA STUDIO will provide the appropriate remedy under applicable consumer law, including covering legally required return shipping costs.
UNCOLLECTED SHIPMENTS & FAILED DELIVERIES
Customers are responsible for providing accurate delivery information and making reasonable arrangements to receive or collect their parcels.
Where a shipment is delivered to a designated collection point or parcel shop, the customer should collect it within the timeframe communicated by the courier.
Parcels that remain uncollected may be returned to the sender.
If a shipment is returned due to incorrect delivery information supplied by the customer or failure to collect the parcel, please contact our Customer Care team.
We will review the circumstances and advise on the available options.
Where an additional delivery is requested, reasonable reshipping charges may apply if legally permitted and clearly communicated beforehand.
This also applies to replacement shipments and complimentary reshipments.
Any cancellation, refund or deduction will be handled in accordance with applicable consumer law.
MINA STUDIO will not impose additional charges for delivery failures caused by our own error or that of a courier for which we are legally responsible.
ARCHIVE DROP & SAMPLE SALE
Our Archive Drop and Sample Sale collections may feature original samples, prototypes, press pieces, sales samples and end-of-line styles.
These pieces may occasionally display minor signs of handling or imperfections associated with their individual history.
Where a specific imperfection is known, we aim to disclose it within the product description before purchase.
Archive and Sample Sale items are offered at specially reduced prices, reflecting their nature and availability.
Direct exchanges are not available for Archive Drop or Sample Sale items.
Returns and cancellations remain subject to applicable statutory consumer rights.
The purchase of a discounted, archive or sample item does not remove your statutory rights.
Where a particular imperfection has been clearly disclosed before purchase, that disclosed characteristic will not generally be treated as an undisclosed fault.
CUSTOMS DUTIES & IMPORT TAXES
MINA STUDIO operates internationally and works directly with manufacturing partners overseas.
Depending on the destination and dispatch location, orders may be subject to customs duties, import VAT, local taxes or courier clearance fees.
Unless expressly stated otherwise at checkout, these additional import charges are not included in the advertised product price or complimentary shipping service.
Where applicable and lawfully payable by the recipient, these charges are the responsibility of the customer.
Customers may be contacted directly by the shipping courier or customs authority to arrange payment before delivery.
We recommend reviewing your local customs regulations before placing an order.
MINA STUDIO cannot guarantee the amount of customs duties or import taxes that may be imposed by local authorities.
STATUTORY CONSUMER RIGHTS
Nothing in this Shipping & Returns Policy is intended to limit, exclude or override any mandatory statutory consumer rights applicable to your purchase.
Where local consumer protection laws provide additional rights, those rights will take precedence.
For further assistance, please contact info@itsminastudio.com.
Considered fashion. Thoughtfully produced.